At Neil Rhucroft Heating Services Ltd, we understand that plans can change. If you need to cancel or reschedule your appointment, we kindly ask that you follow our cancellation policy outlined below:

1. Notice Period:

Cancellations or rescheduling requests must be made at least 24 hours prior to your scheduled appointment. This allows us to adjust our schedule and offer the time slot to other customers.

2. Cancellation Fees:

If you cancel your appointment with less than 24 hours’ notice, a cancellation fee of £25 + VAT may apply. This fee helps cover the costs associated with scheduling and preparing for your visit.

3. Rescheduling:

If you need to reschedule your appointment, please contact us as soon as possible. We will do our best to accommodate your new preferred date and time.

4. Emergency Appointments:

For emergency plumbing and heating services, we understand that immediate assistance may be required. If you need to cancel an emergency appointment, please inform us as soon as you can.

5. Refunds:

If you have made a payment in advance for services that you wish to cancel, we will process a refund minus any applicable cancellation fees, provided the cancellation is made in accordance with this policy.

6. Materials:

If You instruct us to buy materials and then cancel, We reserve the right to charge You for the cost of any time and materials/re-stocking charges incurred by Us. Charges will be those of Our normal terms and conditions.

7. Contact Information:

To cancel or reschedule your appointment, please contact us at 01642 434214 or email neilrhucroftheatingservices@gmail.com. Our team is here to assist you!

Thank you for your understanding and cooperation. We appreciate your business and look forward to serving you!